Shipping policy
Shipping and Delivery Policy
Al Rafay Creatives delivers made-to-order products, metal artwork, custom decor, and related items across Pakistan.
DELIVERY COVERAGE
Standard checkout and delivery are currently available within Pakistan. At this time, we do not offer regular international checkout or international delivery.
International customers may contact us to ask if a special delivery arrangement is possible.
DELIVERY ESTIMATES
For standard catalog products, delivery time may vary depending on product availability, production workload, destination city, courier service, and payment confirmation.
Estimated delivery timelines are generally:
- Gujranwala and nearby areas: approximately 2 to 3 working days
- Other cities in Pakistan: approximately 5 to 7 working days
These estimates start after order confirmation. For prepaid orders, payment must also be successfully confirmed before processing begins.
Delivery estimates may include normal production, finishing, quality checking, packaging, dispatch, and courier delivery. Working days do not include Sundays or public holidays in Pakistan.
Custom, personalized, oversized, detailed, or special-order products may take extra time. The timeline for custom work will be confirmed separately before production starts.
Delivery dates are estimates only and are not guaranteed deadlines.
FREE DELIVERY AND SHIPPING CHARGES
Orders above PKR 9,999 may qualify for free standard delivery within Pakistan, where this offer is active on the website.
For orders below PKR 9,999, any applicable shipping charges will be shown before the order is completed.
For custom orders, large-size products, special handling, remote locations, or special delivery requests, shipping charges may be confirmed separately before the order is finalized.
ORDER CONFIRMATION
An order is confirmed after Al Rafay Creatives receives the required order information and accepts the order for processing.
Cash on Delivery orders may be verified through phone call, WhatsApp, SMS, or email before production or dispatch.
Prepaid orders may not move to production or dispatch until payment is confirmed.
Custom orders may also require final measurements, design approval, and any agreed advance or payment before production begins.
DELAYS
Delivery delays may happen due to public holidays, weather conditions, courier delays, transport issues, road closures, security restrictions, remote delivery locations, incorrect customer details, failed delivery attempts, recipient unavailability, or circumstances outside our control.
If we become aware of a major delay, we will try to provide an updated order status where possible.
DELIVERY INFORMATION
Customers must provide a correct name, phone number, complete delivery address, city, area, and any required postal or recipient details.
If any information needs correction, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the address can be changed.
Extra courier charges or redelivery charges may apply if the address is incorrect, the recipient is unreachable, delivery is refused, or multiple delivery attempts fail.
TRACKING
Where tracking is available, dispatch or tracking details may be shared through Shopify notifications, email, SMS, WhatsApp, or another available method.
OPEN PARCELS
Open-parcel inspection should not be assumed. It depends on the courier company and delivery service.
Unless Al Rafay Creatives clearly confirms open-parcel availability for a specific order, the delivery should be treated as a standard sealed parcel delivery.
DAMAGED OR MISSING ORDERS
Please check the product and packaging soon after delivery.
Damage, defects, missing parts, or incorrect products should be reported within 3 calendar days of delivery. Please keep the product and packaging safe while the claim is being reviewed.
If tracking shows an order as delivered but you have not received it, contact us promptly so we can review the available details and raise the issue with the courier where appropriate.
CONTACT US
Al Rafay Creatives
Main Sheikhpura Road, Chowk Khiali Bypass, Gujranwala, Pakistan
Email: rafaycreativesinfo@gmail.com
Phone: 03116409642