Privacy policy

Privacy Policy

This Privacy Policy explains how Al Rafay Creatives ("Al Rafay Creatives", "we", "us", or "our") collects, uses, stores, and shares personal information when you visit our website, place an order, request a custom design, or contact us for any product or service. Our online store is powered by Shopify.

INFORMATION WE MAY COLLECT

Depending on how you use our store or communicate with us, we may collect:

  • Your name, phone number, email address, billing address, and delivery address
  • Order details, selected products, sizes, quantities, payment status, delivery details, and transaction records
  • Custom design references, photos, measurements, files, instructions, and related communication
  • Messages, customer support requests, reviews, and feedback
  • Browser details, device information, IP address, referral source, website activity, cookies, and analytics data
  • Marketing preferences and interactions with our ads, offers, or messages

PAYMENT INFORMATION

Payments are processed through Shopify and the payment providers available at checkout. Al Rafay Creatives does not ask customers to share complete card numbers, CVVs, PINs, passwords, or banking login details through WhatsApp, email, or normal website forms.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Confirm, process, manufacture, pack, and deliver orders
  • Process payments, refunds, and order-related transactions
  • Prepare quotations and custom design work
  • Communicate with you about orders, payments, production, delivery, and support
  • Respond to customer questions and service requests
  • Help prevent fraud, misuse, and security issues
  • Improve our website, products, services, and customer experience
  • Track website and marketing performance
  • Send promotional messages where allowed
  • Meet legal, tax, accounting, and regulatory requirements

SHARING OF INFORMATION

We may share necessary information with Shopify, payment providers, courier companies, logistics partners, hosting and technology providers, analytics or advertising services, professional advisers, and customer-support tools where needed to operate our business.

If we use any form, file-upload, or third-party service, information submitted through that service may also be handled by that service provider.

We may also disclose information if required by law, to protect our legal rights, to investigate fraud or security matters, during a business transfer, or with your permission. We do not sell personal information for money.

CUSTOM DESIGN FILES

Files, images, measurements, and references submitted for custom work are used to review your request, communicate with you, prepare the design, manufacture the approved product, and keep proper order records.

Please do not send sensitive identity documents, payment credentials, or any content that you do not have permission to use.

COOKIES AND ANALYTICS

Our store and service providers may use cookies and similar technologies for website functionality, security, customer preferences, analytics, fraud prevention, and marketing. The cookies used may depend on the Shopify features, apps, and integrations active on our store.

You can manage cookies through your browser settings and, where available, through website privacy controls. Blocking essential cookies may affect how the store works.

RETENTION AND SECURITY

We keep personal information only for as long as reasonably needed for order processing, delivery, customer support, dispute handling, business records, tax compliance, fraud prevention, and legal requirements.

We use reasonable administrative and technical measures to protect information. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

YOUR RIGHTS AND CHOICES

Depending on applicable law, you may request access, correction, deletion, restriction, or a copy of certain personal information. You may also withdraw consent where processing is based on consent.

We may need to verify your identity before processing such requests, and we may keep certain information where required by law or for legitimate business records.

You can unsubscribe from marketing emails by using the unsubscribe option or by contacting us. Important order-related messages may still be sent.

CHILDREN'S PRIVACY

Our products and services are not directed toward children. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us.

INTERNATIONAL PROCESSING

Shopify and other service providers may process information outside Pakistan or outside the customer's country. Such processing is handled according to the relevant provider's privacy and data-protection practices.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, technology, legal requirements, or business practices change. Any updated version will be posted on our website with the revised date.

CONTACT US

Al Rafay Creatives
Main Sheikhpura Road, Chowk Khiali Bypass, Gujranwala, Pakistan
Website: https://alrafaycreatives.com
Email: rafaycreativesinfo@gmail.com
Phone: 03116409642